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Privacy policy

Privacy Policy

     

Privacy Policy

     


     

1. Controller

     

The controller responsible for data processing on this website is:

     

Victor Fedyayev

     

Hans-Böckler-Str. 21

     

44787 Bochum

     

Email: fedeya@fedeya.com

     


     

2. Collection and storage of personal data and the type and purpose of their use

     

When you visit our website, the browser used on your device automatically sends information to our website’s server. This information is temporarily stored in a so-called log file. The following information is collected without your intervention and stored until it is automatically deleted:

     

- IP address of the requesting computer,

     

- Date and time of access,

     

- Name and URL of the retrieved file,

     

- Website from which access is made (referrer URL),

     

- The browser used and, where applicable, your computer’s operating system as well as the name of your access provider.

     


     

The data mentioned are processed by us for the following purposes:

     

- Ensuring a smooth connection to the website,

     

- Ensuring comfortable use of our website,

     

- Evaluation of system security and stability, and

     

- For further administrative purposes.

     


     

3. Data collection via contact forms and orders

     

When using our contact form, creating a customer account, or placing an order via our online shop, we collect the following data:

     

- Name

     

- Address

     

- Email address

     

- Telephone number (if provided)

     

- Payment data

     


     

We require this data for contract processing pursuant to Art. 6(1)(b) GDPR.

     


     

4. Newsletter

     

If you subscribe to our newsletter, we use your email address to send you regular information about our products. Subscription is managed via Shopify Email. Data processing is based on your consent pursuant to Art. 6(1)(a) GDPR. You can unsubscribe at any time via the unsubscribe link in the email.

     


     

5. Reviews with Judge.me

     

We use the Judge.me service to display and manage customer reviews. Personal data such as name, email address, and order number may be transmitted to Judge.me. Processing takes place to improve our offering and is based on Art. 6(1)(f) GDPR.

     


     

6. Cookies

     

We use cookies on our website. These are small files that your browser automatically creates and that are stored on your device. Some cookies are necessary for the operation of the website; others are used for analytics or marketing.

     


     

You can adjust or revoke your cookie settings at any time via the cookie banner.

     


     

7. Analytics tools

     

a) Shopify Analytics

     

We use Shopify’s integrated analytics functions to evaluate user behavior on our website.

     


     

b) Google Analytics

     

This website uses Google Analytics, a web analytics service of Google Ireland Limited. Use is based on Art. 6(1)(f) GDPR. Google Analytics uses cookies that enable analysis of website usage.

     


     

8. Marketing tools

     


     

We use the following marketing tools to measure the effectiveness of our advertising activities and to optimize our offerings:

     


     

a) Facebook Pixel (Meta Platforms Ireland Ltd.)

     

Our website includes the Facebook Pixel. This tool allows us to track visitor behavior after they are redirected to our website by clicking on a Facebook ad. This helps us evaluate the effectiveness of Facebook ads for statistical and market research purposes. The data collected is anonymous to us, but is stored and processed by Facebook. Processing is based on your consent pursuant to Art. 6(1)(a) GDPR.

     


     

b) Google Ads & Conversion Tracking (Google Ireland Ltd.)

     

We use Google Ads to draw attention to our offers via ads on Google and within the Google advertising network. In this context, we use conversion tracking. If you click on a Google ad, a cookie for conversion tracking is set. These cookies expire after 30 days and are not used for personal identification. The information obtained using the cookie is used to generate conversion statistics. This processing is also based on your consent pursuant to Art. 6(1)(a) GDPR.

     


     

You can withdraw or adjust your consent at any time via our cookie banner.

     


     

9. Payment providers

     

We use the following payment service providers to whom your payment data is transmitted for payment processing:

     

- Shopify Payments

     

- PayPal (Europe) S.à r.l. et Cie, S.C.A.

     

- Klarna AB

     

- Apple Pay

     

- Google Pay

     


     

Processing is based on Art. 6(1)(b) GDPR (performance of a contract) and Art. 6(1)(f) GDPR (legitimate interest in a secure payment process).

     


     

10. Your rights

     

You have the right to:

     

- Request information about your processed personal data pursuant to Art. 15 GDPR,

     

- Request the immediate rectification of inaccurate or completion of your personal data stored with us pursuant to Art. 16 GDPR,

     

- Request the erasure of your personal data stored with us pursuant to Art. 17 GDPR,

     

- Request restriction of processing pursuant to Art. 18 GDPR,

     

- Receive your personal data in a structured format pursuant to Art. 20 GDPR,

     

- Withdraw your consent at any time pursuant to Art. 7(3) GDPR,

     

- Lodge a complaint with a supervisory authority pursuant to Art. 77 GDPR.

     


     

11. Data protection contact

     

If you have any questions regarding the processing of your personal data, you can contact us at any time:

     

Victor Fedyayev, Hans-Böckler-Straße 21, 44787 Bochum

     

Email: fedeya@fedeya.com

     

Tel.: +49 160 2461545

   

 

Customers rate us 4.8/5 based on 144 reviews.
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Shipping & Delivery 

Fedeya (Victor Fedyayev)
Hans-Böckler-Straße 21, 44787 Bochum, Germany
📞 +49 160 2461545 • ✉️ fedeya@fedeya.com

1. Shipping within Germany

  • Shipping costs: Free shipping within Germany, for orders over 99 euro.
  • Shipping partner: DHL – insured parcel with tracking number.
  • Delivery time: 1–3 business days after receipt of payment, if the product is in stock.
  • Delivery: Direct delivery to the specified address. If you are not available at delivery, DHL will leave a notification and you can collect your parcel within 7 days at the nearest post office.

2. Shipping within the European Union

  • Shipping costs: Flat rate €13.90.
  • Delivery time: 3–7 business days (depending on the destination country).
  • Shipping partner: DHL or an equivalent logistics provider with shipment tracking.

3. Shipping outside the European Union (Worldwide)

  • Shipping costs: Automatically calculated at checkout based on destination.
  • Delivery time: 7–14 business days depending on country and customs clearance.
  • Customs duties & taxes: Any customs duties or import taxes are to be paid by the recipient. StatusLux has no control over these fees. Please contact your local customs office for more information before ordering.

4. Product Availability & Delivery Times

The estimated delivery status is displayed on each product page:

  • In stock: Ships within 1 business day after payment.
  • Available from supplier: Ships within 1–2 weeks.
  • Pre-order / expected: Ships as soon as available (estimated times indicated on product page).

If a product is temporarily unavailable, you will be notified immediately by email.

5. Order & Shipping Confirmation

  • You will receive an order confirmation by email once your order is completed.
  • As soon as your parcel has been dispatched, you will receive a shipping confirmation with the DHL tracking number.

6. Returns & Right of Withdrawal

You have the right to withdraw from the purchase within 14 days of receiving your order, in accordance with EU consumer protection law. Please see our separate Withdrawal Policy for full details.

Returns within Germany

  • Returns are free of charge.
  • Please request your DHL return label via email: fedeya@fedeya.com.
  • Refunds are issued to your original payment method within 14 business days after inspection.

Returns within the EU

  • Return costs are covered by the buyer.
  • Refunds are processed within 14 business days after receiving and checking the returned goods.

Returns from Non-EU Countries

  • The buyer is responsible for arranging and paying for return shipping.
  • Customs or import fees cannot be refunded.

7. Non-Acceptance or Refusal of Delivery

If a shipment is refused or not collected without valid reason, we reserve the right to deduct the actual return shipping costs from the refund. Average cost rates are:

  • Germany: €9.95
  • EU: €19.95
  • Outside the EU: €39.95

(These are flat-rate cost estimates; actual costs may vary.)

8. Payment Options

We offer secure and common payment methods:

  • Credit card (Visa, MasterCard, American Express)
  • PayPal
  • Klarna (Instant, Pay Later, Invoice)
  • Apple Pay / Google Pay

9. Contact

Fedeya (Victor Fedyayev)
Hans-Böckler-Straße 21, 44787 Bochum, Germany
📞 +49 160 2461545
✉️ fedeya@fedeya.com

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